Damage Policy

DAMAGE POLICY:

Damages upon receiving:

We use extensive wrapping methods and double-paned boxes to help prevent damages during the shipping process: however, sometimes there may be accidents out of our control while traveling to your home. 

If you find that upon receiving that any items are damaged, we ask that you fill out a damage form here. Please include detailed photos of each item and ensure they are clear and labeled.

We will do our best to replace each item so that you can enjoy your complete kit. Please note, that there may be some times where we may not be able to replace items if our inventory has been fully rented. 

Damages after receipt:

We understand that kids, pets, and mistakes happen (especially during holidays and big events), so we will accept up to $50 in retail value of damages. Every damage beyond $50 will be an additional charge on a per unit basis and will be of the total retail value of each item. 

Please complete the form below to report any damaged items.